SHIPPING INFORMATION

Free Shipping on all Orders over $45
 

I entered the wrong shipping address! Can I change it?

We cannot change the shipping address for orders that have already been processed at our warehouse (after you get tracking information or the item(s) have already shipped out of our warehouse.  If your package was shipped via UPS you can request a redirect, although this may cause you to incur an additional fee from UPS. Love & Suga LLC  is not responsible for any mis-delivered packages if the wrong shipping address was entered during checkout, but we want to help! We are able to make changes to the order if it has not processed and been shipped. Email us at and we can work out a solution together.

How long does Shipping take?

Our standard shipping typically takes anywhere from 5-7 business days. This can vary if we are receiving any large number of orders and fall behind in production and shipping. In those situations, notice will be posted to to the website indicating any delays in shipping etc. 

What happens if my package is lost or stolen?

We ship with only the most reliable carriers worldwide. Once the package has left our warehouse, Love & Suga LLC  cannot be held accountable for lost, stolen or mis-delivered packages, but we want you to have the best possible experience with our company. Please contact the carrier assigned to your order and see if they have any insight as to where your package is. We will not issue refunds for lost packages.

Please note that if the tracking information indicate the package was delivered, you will need to contact the carrier at that point to see where they may have delivered the package. We are not responsible for replacement etc in these situations. 

Do we ship to APOs / FPOs?

Yes! We proudly ship to APO/FPOs and it is included in our flat rate shipping fee. Just a note from the USPS to help you ensure your package is addressed correctly:

Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses. 
Customs and Import Taxes
 
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.